Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (807) 622-2550 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any Canadian with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Refunds and Returns

RETURN POLICY

Our goal is to make our customers fully satisfied with the products and services we offer. We ask that customers verify the products they are ordering before finalizing an order.

We will not take back any unit(s) that were opened and/or taken out of the box. Please make sure you are ordering the correct item before placing your order. If you need assistance in ordering a product or you need technical help please call our sales staff at (807) 622-2550. If you need to return an item you must notify us within 2 days after receiving the unit. No returns will be accepted after that time period. There will be a 25% restocking fee on cancelled or unopened returned items, plus the shipping cost to you and back to us. If you need to cancel an order you must call us at (807) 622-2550. Do not email us any cancellations. All special order products cannot be cancelled.

RETURNS AFTER DELIVERY

All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department.

If a refund has been authorized, please note the following:

  • • Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
  • • All other payments will be refunded by cheque (allow 21 business days).

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

YOUR FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback. You may email us at info@barewoodfurniture.ca